If, for whatever reason you are no longer able to attend your trip, instead of cancelling, there is an option of transferring your booking over to someone else, we call this a name change.
Cancelling a booking comes with our standard cancellation fees. These fees are put in place to cover the cost of all elements of your booking that we have paid for on your behalf that can't be refunded.
To be as flexible as possible, we offer name changes free of charge up to the payment deadline detailed on your booking confirmation, and then with a fee of £50 up until the day before the trip departs.
By processing a name change, there will be no cancellation fees, meaning you don't lose out financially.
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When processing a name change of a booking, both parties must understand the transfer and ensure all pre-booked options and payment obligations and deadlines are clearly understood. If the process is completed before the payment deadline, this is free of charge, processing after the payment deadline, the name change fee is £50.
Processing before your booking payment deadline
Please note that almost all booking options can be amended before the payment deadline so the person you are transferring to can make changes, however, if you have selected an accommodation upgrade they will need to accept the accommodation selected, or upgrade to a higher accommodation level if available, they won't be able to downgrade.
Travel Insurance cannot be transferred between passengers.
Transfer Booking Steps:
Find someone to transfer your booking to.
Confirm the travel dates, price, payment deadline and your current selected booking options with the person you want to transfer to. This includes any accommodation upgrades that they may not be able to change.
Once you are both happy to transfer the booking, log in to your NUCO account and go to view your booking.
Scroll to the bottom of the page and select TRANSFER BOOKING.
Submit the email address of the person you are transferring the booking to and click REQUEST TRANSFER.
We will then check there is a verified account under that email address and that they don't have a booking on this package already, this includes cancelled or a waiting list booking.
Once the above checks have been done you will see Email Validated, Please Confirm Booking Transfer.
To complete the transfer, click CONFIRM TRANSFER. The booking will then no longer be in your name or on your NUCO account. The transfer is complete and the person your have transferred your booking to will have received a booking confirmation email.
You then need to arrange between yourselves the transfer of any payments you made towards the booking.
As an example, if you paid the £150 towards your booking, the name change is free of charge, so the person you transferred your booking to, pays you £150.
If you want to transfer your booking to someone who has a cancelled or waiting list booking, we will need to assist with this, please either chat or email our team at info@nucotravel.com.
Processing after your booking payment deadline
For name changes processed after the payment deadline, all pre-booked options will be frozen and confirmed with our suppliers, and as such cannot be amended.
If you want to process a name change both parties will need to confirm the name change by emailing info@nucotravel.com, accepting all pre-booked options including rooming allocations, transport options, equipment hire and the payment conditions. It is the responsibility of both parties to arrange payment between themselves.