In most cases, keys to accommodations will be available from 5pm on your day of arrival and check out will be 10am on your day of departure.

In the unlikely event that it is not available by 5pm, we will work closely with the reception and the residence agency to get these available as quickly as we possibly can and keep you updated.

With regards to the facilities, depending on which resort and residence you are staying, facilities can vary. However, it should not be assumed that amenities such as bed linen, towels, cleaning or cleaning provisions, WIFI, televisions or more than one set of keys will be provided.

Unless specified at the time of booking, all packages are based on full occupancy which can sometimes necessitate two persons sharing a double bed as well as sofa beds and bunk beds being used in apartments.

If you are staying in self catered accommodation you will have a small kitchenette that will have cooking utensils, crockery, pots, pans, fridge and in most cases a solid plate hob, again this can vary depending on the accommodation you are staying in.

It is the responsibility of each passenger to report any damage or issues within their apartment directly to the residence reception or agency. This should be done as soon as you can and no later than 24 hours after your arrival. Residences reserve the right to categorise any issues not reported within 24 hours as non pre-existing and you may be charged. Reporting issues and/or damage to a NUCO representative in resort or through the app will not alleviate the passengers this responsibility.

Please note the following in relation to your accommodation and COVID-19, any accommodation will only be provided in accordance with local rules and regulations but note that:

  • Unless specified at the time of booking you will be accommodated in apartments at full occupancy.

  • When fully occupied, the nature and size of the apartments mean it may not possible to maintain social distancing between the occupants within the apartment.

  • Although we will do everything possible to enable passengers to select who they share apartments with, it is not always possible for such preferences to be met.

  • In instances where a passengers accommodation preference cannot be met, the affected passenger will be allocated to an apartment at full occupancy with other passengers from their group.

  • The accommodation will be cleaned in accordance with prevailing local practices which may be different from the UK and more or less intensive.

  • You must behave in accordance with any COVID-19 mitigation policy we notify you of even if this impacts on your enjoyment of the holiday.

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