In most cases, keys to accommodations will be available from 5pm on your day of arrival and check out will be 9am on your day of departure.

In the unlikely event that it is not available by 5pm, we will work closely with the reception and the residence agency to get these available as quickly as we possibly can and keep you updated.

With regards to the facilities, depending on which resort and residence you are staying, facilities can vary. However, it should not be assumed that amenities such as bed linen, towels, cleaning or cleaning provisions, WIFI, televisions or more than one set of keys will be provided.

Unless specified at the time of booking, all packages are based on full occupancy which can sometimes necessitate two persons sharing a double bed as well as sofa beds and bunk beds being used in apartments.

If you are staying in self catered accommodation you will have a small kitchenette that will have cooking utensils, crockery, pots, pans, fridge and in most cases a solid plate hob, again this can vary depending on the accommodation you are staying in.

It is the responsibility of each passenger to report any damage or issues within their apartment directly to the residence reception or agency. This should be done as soon as you can and no later than 24 hours after your arrival. Residences reserve the right to categorise any issues not reported within 24 hours as non pre-existing and you may be charged. Reporting issues and/or damage to a NUCO representative in resort or through the app will not alleviate the passengers this responsibility.

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