A damage deposit of either £65/€100 per person is payable as part of your holiday cost. If you have to pay NUCO a damage deposit this cost will be detailed at the time of booking and on your booking confirmation.

If this is not detailed on your booking this will need to be paid or pre-authorised in resort directly to the accommodation agency. This cost can vary depending on your group size and would usually be completed by one member of your group instead of each individual passenger.

If paid to NUCO, your damage deposit along with that of the other members of your group is pooled together to form a larger “Communal Deposit” and this is held by NUCO Travel to cover the cost of any additional charges levied against you, your group as a whole, or any other member of your group while on holiday.

Certain accommodation agencies may also insist that as well as this damage deposit; one individual per apartment leaves a credit card swipe or pre-authorisation at the reception or agency on arrival in resort in order to obtain their room keys or additional room keys, if available.

A few examples of what these charges may be are:

  • Cleaning of apartment
  • Replacing lost keys/ locks
  • Rubbish removal from any part of your accommodation including communal areas such as reception, corridors, lifts, stairwells, the surrounding land, and outside rubbish disposal and recycling points.
  • Additional security costs as a result of anti-social behaviour.

This damage deposit is refundable and we will aim to make your damage deposit refund available for you to claim within 14 days (2 weeks) of your return.

Where our suppliers are unable to confirm the cost of damage caused by you or your party within 7 days of your departure from resort this will, in turn, cause a delay in our ability to process your refund within the 14 day target, but if this is the case we will try to update all affected passengers and get this back to you as soon as we possibly can.

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