What is the baggage allowance for passengers travelling by coach?
All coaches have limited space and so each passenger is only permitted one hold bag and one smaller bag to carry on board. Hold bags must be a soft shell (any hard shell bags will be refused) and must not exceed 76cm x 45cm x 45cm, and around 18kg or approximately 110 litres. Ski or snowboard boots must be packed within hold bags and not in a separate boot bag.
Only pre-booked ski and snowboard carriage will be permitted on the coach, this will be checked when boarding the coach. All passengers are responsible for their own luggage at all times, ensuring bags are not left unattended and that they are loaded onto the coach in the UK and in resort. Please do not ask friends to take your luggage to resort or back to the UK on their coach for you as this will not be allowed, you need to travel with your own luggage.
Can I bring my skis or snowboard with me on the coach?
Equipment carriage can be booked before the balance deadline by managing your booking through your NUCO account here. Due to weight and space restrictions, only those passengers who have pre-booked equipment carriage slots at the time of booking are permitted to bring skis or a snowboard on the coach
Equipment must not weigh more than 18kgs and must not exceed the dimensions: 2m × 0.35m × 0.25m.
There is limited space on coaches for equipment carriage, therefore, this does have to be restricted and if capacity is reached for your group it may mean that you will not be able to take your own equipment.
Anyone carrying ski or snowboard boots must ensure they are packed within their main hold bag, and not in a separate boot bag, even if you have pre-booked an equipment carriage slot.
If you have a large coffin style equipment carriage bag, this must be your only bag, and you must have pre-booked an equipment carriage slot.
What time does my coach depart and arrive back in the UK?
Coach passengers will receive an eTicket 14 days prior to departure detailing departure times and locations, this will also show on the NUCO passenger app.
Due to possible bad weather or traffic conditions in both the UK and throughout Europe to resort it is very difficult to advise on an exact time coaches will be arriving in resort and for the inbound journey, specific drop off points in the UK.
We advise that if you are booking any onward travel you do so for the following day or purchase an open ticket to avoid missing any trains, buses or flights you book.
Please note that we are unable to provide any departure or arrival times until 14 days before your holiday.
How long will the journey to resort be?
If you are travelling by coach, the journey to resort will generally take approximately 15 hours from leaving Calais, the ferry port in France, this journey time can and generally does change depending on how busy the ferries and roads are, this 15 hours includes some stops along the way. As all groups have their own specific pick up points ranging from all corners of the UK and travelling to various resorts we cannot advise a general journey time from start to finish.
If you are flying, again depending on the resort you are travelling to and if you have an airport transfer included or selected, the journey time can vary but will be approximately 3-5 hours taking into consideration the possibility of busy roads and bad weather.
Can I change my coach pick up and/or drop off location?
Depending on when you are wanting to change this, it may still be possible, please see more details here.
Please note that in relation to COVID-19:
It will unlikely be possible to maintain social distancing on board a coach or airport transfer.
Our coach package prices are based on vehicles being run at (or very close to) full capacity where this is permitted.
Passengers should assume that all the seats on the vehicle will be filled and that they will need to sit next to someone for the duration of the journey.
In some cases, depending on the size of your group and selected pick up point, you may well be required to share the vehicle with passengers from other groups.
Depending on government advice at the time of departure, passengers may be required to wear a mask for the duration of the journey.
Any passengers with a physical or mental health condition, or disability which makes wearing a mask an increased risk will be exempt.
All coaches will be deep cleaned both prior to the departure from the UK and again in resort prior to departure back to the UK.
All coaches will be supplied with hand sanitizer. As a minimum passengers will be expected to sanitize their hands each time they embark and disembark the vehicle.
You may be required to show proof of a completed course of COVID-19 vaccination and evidence of a negative test result.
We will ask passengers to comply with any additional requirements as directed by the UK or local government(s) with regards to the spread of Coronavirus.
A failure to meet or comply with any requirements set by us or UK or local government(s) may mean you cannot board a coach transfer or transit to your destination. It is your responsibility to ensure you can comply with any such requirements and we shall have no liability to you and no refunds will be given if you are unable to do so prior to or after departure.