The NUCO Travel insurance policies are taken out with a third-party provider called Tigon which is a trading name of ROCK Insurance.

There are two types of claims you may need to raise, a Medical Emergency Claim, and everything else.

If you need to make any form of claim AXA will be the claims team you will deal with.

In the event of a medical emergency, please contact the AXA 24-hour Emergency Assistance Service Team on telephone number +44 (0) 2045 177 895

In the event of a serious illness or accident which may lead to in-patient hospital treatment please ensure you or someone acting on your behalf contact the Emergency Assistance Service as soon as possible. The service operates 24 hours a day, 365 days a year for advice, assistance, making arrangements for hospital admission, repatriation and authorisation of medical expenses.

For non-emergency claims please contact the AXA Claims team on 02045 177 895

Monday - Friday: 09:00 - 17:00.

Please see the NUCO Travel x Tigon FAQs here.