Your NUCO booking

Are there any other costs that are not included in my booking?

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What is included in the deals?

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NUCO Money Back Guarantee

Cancelling your booking before your payment deadline?

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Own transport

I'm making my own way to resort, what shall I do when I arrive and where can I collect my accommodation key and lift pass?

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Payment deadline

When is my final payment due by?

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Lessons and workshops

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Equipment hire

Should I hire this through NUCO? Which hire shops do you use and what level should I hire?

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I'm not able to pay my full balance by the payment deadline. Is there anything NUCO can do?

What happens if you are not able to pay your balance by the payment deadline?

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I have selected NUCO transfers, what time should I book my flight for?

I have selected NUCO transfers, what time should I book my flight for?

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Lift pass

Should I upgrade my lift pass now or in resort? What should I do if I lose my lift pass?

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Accommodation facilities

When will my accommodation be available and what facilities will there be?

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I haven't received my booking confirmation.

I haven't received my booking confirmation.

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Make a payment

How to make a payment on your booking

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Cancelling a booking

How to cancel your holiday and what the cancellation fees are

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Changing a booking option.

Changing a booking options after you have confirmed a booking

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Claiming a damage deposit refund

How to claim your damage deposit back.

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Damage deposit charge

Your damage deposit has been returned but believe to have an unjust charge. How to contest this charge.

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Name Change

I can't go on my trip anymore, can someone take my place?

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How to claim your refund and/or any money due to you back?

Overpaid on your booking, received a discount or have a damage deposit to claim back? How to claim this.

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I haven't received my eTicket.

I haven't received my eTicket

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I have already paid for my clothing rental, why am I being asked for a card authorisation?

I have already paid for my clothing rental, why am I being asked for a card authorisation?

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Updated over a week ago

Clothing rental

What is included in the clothing rental and how can I add this to my booking? Where and when will I receive this?

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Is baggage included with my flights?

Is baggage included with my flights?

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When will I receive my flight details?

When will I receive my flight details?

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How do room allocations work?

How do room allocations work?

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Rooming Allocations

How to allocate in to a room with friends

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Can I book a NUCO transfer if I have selected own transport?

I'm booking my own flights and have selected own transport, can I book onto a NUCO transfer?

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Can I change my room allocation?

Can I change my room allocation?

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Waiting list for a trip.

I'm on a waiting list, what does this mean and what is the likelihood I'll get a place on the trip?

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Booking option waiting list

I'm on a waiting list for a booking option, what are the chances I'll be upgraded?

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I'm having issues making a payment online.

Having issues making a payment online? Not sure how or where to make payment? Go to manage booking.

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Can I change my coach pick up and drop off location?

Coach pick up and drop off.

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What is a damage deposit?

Do I have to pay a damage deposit, what is this for and do I get this back?

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Updated over a week ago