We Are NUCO

Logging in and creating your NUCO account

Logging in and creating your NUCO account.

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Resetting your password

Can't remember your password and need to reset?

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Changing a booking option

Changing a booking options after you have confirmed a booking

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Cancelling a booking

How to cancel your holiday and what the cancellation fees are

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Waiting list for a trip

I'm on a waiting list, what does this mean and what is the likelihood I'll get a place on the trip?

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The trip or event I want to book on to say's 'Not Available'

I want to book but it's not available, why?

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Booking option waiting list

I'm on a waiting list for a booking option, what are the chances I'll be upgraded?

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I haven't received my booking confirmation

I haven't received my booking confirmation.

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I haven't received my eTicket

I haven't received my eTicket

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Name change

I can't go on my trip anymore, can someone take my place?

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Make a payment

How to make a payment on your booking

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I'm not able to pay my full balance by the payment deadline. Is there anything NUCO can do?

What happens if you are not able to pay your balance by the payment deadline?

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Payment deadline

When is my final payment due by?

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I'm having issues making a payment online

Having issues making a payment online? Not sure how or where to make payment? Go to manage booking.

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Lessons and workshops

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Equipment hire

Should I hire this through NUCO? Which hire shops do you use and what level should I hire?

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Clothing rental

What is included in the clothing rental and how can I add this to my booking? Where and when will I receive this?

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Lift pass

Should I upgrade my lift pass now or in resort? What should I do if I lose my lift pass?

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I have already paid for my clothing rental, why am I being asked for a card authorisation?

I have already paid for my clothing rental, why am I being asked for a card authorisation?

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EHIC European Health Insurance and GHIC Global Health Insurance

Is a EHIC (European Health Insurance Card) still valid?

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Why choose NUCO Insurance?

Why choose NUCO Travel insurance?

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NUCO Travel x Endsleigh insurance

Who is the provider of the NUCO travel insurance?

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Standard or Superior cover

What is the difference between the standard and superior policies

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Your insurance policy number

What is my insurance policy number?

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Insurance cooling off period

What is the 14 day cooling off period?

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Our insurance documentation

Where can I find copies of NUCOs insurance policy

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The cover period

What is the insurance cover period?

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Wintersports premium

What is the wintersports premium and do I have it?

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Excess waiver upgrade

What are the benefits of the excess waiver?

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Adding, amending and removing insurance

How to add, amend or remove insurance from your booking

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Activity pack upgrade

What does the activity pack include?

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Insurance and electrical items

Are my personal electrical items (laptop, phone, GoPro etc) covered on the NUCO Insurance policies?

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Taking part in racing or sports events during your trip.

I am taking part in some ski/snowboarding events on my trip, do I need to add on an insurance activity pack or is this covered as standard?

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Complaints about our insurance

How do I make a complaint about my insurance?

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Coach travel

Frequently asked questions about coach travel, including in relation to COVID-19.

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Own transport

I'm making my own way to resort, what shall I do when I arrive and where can I collect my accommodation key and lift pass?

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Driving to resort

Can I drive to resort? How long will this take?

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Can I change my coach pick up and drop off location?

Coach pick up and drop off.

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Can I book a NUCO transfer if I have selected own transport?

I'm booking my own flights and have selected own transport, can I book onto a NUCO transfer?

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I have selected NUCO transfers, what time should I book my flight for?

I have selected NUCO transfers, what time should I book my flight for?

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Accommodation facilities

When will my accommodation be available and what facilities will there be?

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How do room allocations work?

How do room allocations work?

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Can I change my room allocation?

Can I change my room allocation?

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Rooming allocations

How to allocate in to a room with friends

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What is a damage deposit?

Do I have to pay a damage deposit, what is this for and do I get this back?

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Accommodation keys

How many keys will be provided per apartment and what happens if a key is lost?

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Resort Support

In resort and need assistance?

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Claiming a damage deposit refund

How to claim your damage deposit back.

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How to claim your refund and/or any money due to you back?

Overpaid on your booking, received a discount or have a damage deposit to claim back? How to claim this.

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Contesting a damage deposit charge

Your damage deposit has been returned but believe to have an unjust charge. How to contest this charge.

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How long do I need on my passport?

Passport Requirements

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What are the current entry requirements?

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I've lost my passport, what do I do?

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