All Collections
We Are NUCO
We Are NUCO
Home of student snowsports FAQs
50 articles in this collection
Written by
NUCO Travel
Managing your booking
Logging in and creating your NUCO account
Logging in and creating your NUCO account.
Written by
NUCO Travel
Updated over a week ago
Resetting your password
Can't remember your password and need to reset?
Written by
NUCO Travel
Updated over a week ago
Changing a booking option
Changing a booking options after you have confirmed a booking
Written by
NUCO Travel
Updated over a week ago
Cancelling a booking
How to cancel your holiday and what the cancellation fees are
Written by
NUCO Travel
Updated over a week ago
Waiting list for a trip
I'm on a waiting list, what does this mean and what is the likelihood I'll get a place on the trip?
Written by
NUCO Travel
Updated over a week ago
The trip or event I want to book on to say's 'Not Available'
I want to book but it's not available, why?
Written by
NUCO Travel
Updated over a week ago
Booking option waiting list
I'm on a waiting list for a booking option, what are the chances I'll be upgraded?
Written by
NUCO Travel
Updated over a week ago
I haven't received my booking confirmation
I haven't received my booking confirmation.
Written by
NUCO Travel
Updated over a week ago
I haven't received my eTicket
I haven't received my eTicket
Written by
NUCO Travel
Updated over a week ago
Name change
I can't go on my trip anymore, can someone take my place?
Written by
NUCO Travel
Updated over a week ago
Payments
Make a payment
How to make a payment on your booking
Written by
NUCO Travel
Updated over a week ago
I'm not able to pay my full balance by the payment deadline. Is there anything NUCO can do?
What happens if you are not able to pay your balance by the payment deadline?
Written by
NUCO Travel
Updated over a week ago
Payment deadline
When is my final payment due by?
Written by
NUCO Travel
Updated over a week ago
I'm having issues making a payment online
Having issues making a payment online? Not sure how or where to make payment? Go to manage booking.
Written by
NUCO Travel
Updated over a week ago
Booking options
Lessons and workshops
Written by
NUCO Travel
Updated over a week ago
Equipment hire
Should I hire this through NUCO? Which hire shops do you use and what level should I hire?
Written by
NUCO Travel
Updated over a week ago
Clothing rental
What is included in the clothing rental and how can I add this to my booking? Where and when will I receive this?
Written by
NUCO Travel
Updated over a week ago
Lift pass
Should I upgrade my lift pass now or in resort? What should I do if I lose my lift pass?
Written by
NUCO Travel
Updated over a week ago
I have already paid for my clothing rental, why am I being asked for a card authorisation?
I have already paid for my clothing rental, why am I being asked for a card authorisation?
Written by
NUCO Travel
Updated over a week ago
Travel Insurance
EHIC European Health Insurance and GHIC Global Health Insurance
Is a EHIC (European Health Insurance Card) still valid?
Written by
NUCO Travel
Updated over a week ago
Why choose NUCO Insurance?
Why choose NUCO Travel insurance?
Written by
NUCO Travel
Updated over a week ago
NUCO Travel x Endsleigh insurance
Who is the provider of the NUCO travel insurance?
Written by
NUCO Travel
Updated over a week ago
Standard or Superior cover
What is the difference between the standard and superior policies
Written by
NUCO Travel
Updated over a week ago
Your insurance policy number
What is my insurance policy number?
Written by
NUCO Travel
Updated over a week ago
Insurance cooling off period
What is the 14 day cooling off period?
Written by
NUCO Travel
Updated over a week ago
Our insurance documentation
Where can I find copies of NUCOs insurance policy
Written by
NUCO Travel
Updated over a week ago
The cover period
What is the insurance cover period?
Written by
NUCO Travel
Updated over a week ago
Wintersports premium
What is the wintersports premium and do I have it?
Written by
NUCO Travel
Updated over a week ago
Excess waiver upgrade
What are the benefits of the excess waiver?
Written by
NUCO Travel
Updated over a week ago
Adding, amending and removing insurance
How to add, amend or remove insurance from your booking
Written by
NUCO Travel
Updated over a week ago
Activity pack upgrade
What does the activity pack include?
Written by
NUCO Travel
Updated over a week ago
Insurance and electrical items
Are my personal electrical items (laptop, phone, GoPro etc) covered on the NUCO Insurance policies?
Written by
NUCO Travel
Updated over a week ago
Taking part in racing or sports events during your trip.
I am taking part in some ski/snowboarding events on my trip, do I need to add on an insurance activity pack or is this covered as standard?
Written by
NUCO Travel
Updated over a week ago
Complaints about our insurance
How do I make a complaint about my insurance?
Written by
NUCO Travel
Updated over a week ago
Transport
Coach travel
Frequently asked questions about coach travel, including in relation to COVID-19.
Written by
NUCO Travel
Updated over a week ago
Own transport
I'm making my own way to resort, what shall I do when I arrive and where can I collect my accommodation key and lift pass?
Written by
NUCO Travel
Updated over a week ago
Driving to resort
Can I drive to resort? How long will this take?
Written by
NUCO Travel
Updated over a week ago
Can I change my coach pick up and drop off location?
Coach pick up and drop off.
Written by
NUCO Travel
Updated over a week ago
Can I book a NUCO transfer if I have selected own transport?
I'm booking my own flights and have selected own transport, can I book onto a NUCO transfer?
Written by
NUCO Travel
Updated over a week ago
I have selected NUCO transfers, what time should I book my flight for?
I have selected NUCO transfers, what time should I book my flight for?
Written by
NUCO Travel
Updated over a week ago
Accommodation
Accommodation facilities
When will my accommodation be available and what facilities will there be?
Written by
NUCO Travel
Updated over a week ago
How do room allocations work?
How do room allocations work?
Written by
NUCO Travel
Updated over a week ago
Can I change my room allocation?
Can I change my room allocation?
Written by
NUCO Travel
Updated over a week ago
Rooming allocations
How to allocate in to a room with friends
Written by
NUCO Travel
Updated over a week ago
What is a damage deposit?
Do I have to pay a damage deposit, what is this for and do I get this back?
Written by
NUCO Travel
Updated over a week ago
In resort
Accommodation keys
How many keys will be provided per apartment and what happens if a key is lost?
Written by
NUCO Travel
Updated over a week ago
Resort Support
In resort and need assistance?
Written by
NUCO Travel
Updated over a week ago
Returned home?
Claiming a damage deposit refund
How to claim your damage deposit back.
Written by
NUCO Travel
Updated over a week ago
How to claim your refund and/or any money due to you back?
Overpaid on your booking, received a discount or have a damage deposit to claim back? How to claim this.
Written by
NUCO Travel
Updated over a week ago
Contesting a damage deposit charge
Your damage deposit has been returned but believe to have an unjust charge. How to contest this charge.
Written by
NUCO Travel
Updated over a week ago