NUCO Travel x Erna Low

NUCO Travel

We Are NUCO

Logging in and creating your NUCO account.

Logging in and creating your NUCO account

Can't remember your password and need to reset?

Resetting your password

Changing a booking options after you have confirmed a booking

Changing a booking option

How to cancel your holiday and what the cancellation fees are

Cancelling a booking

I'm on a waiting list, what does this mean and what is the likelihood I'll get a place on the trip?

Waiting list for a trip

I want to book but it's not available, why?

The trip or event I want to book on to say's 'Not Available'

I'm on a waiting list for a booking option, what are the chances I'll be upgraded?

Booking option waiting list

I haven't received my booking confirmation.

I haven't received my booking confirmation

I haven't received my eTicket

I can't go on my trip anymore, can someone take my place?

Name change

Managing your booking

Make a payment

What happens if you are not able to pay your balance by the payment deadline?

I'm not able to pay my full balance by the payment deadline. Is there anything NUCO can do?

Payment deadline

Having issues making a payment online? Not sure how or where to make payment? Go to manage booking.

I'm having issues making a payment online

Payments

Lessons and workshops

Should I hire this through NUCO? Which hire shops do you use and what level should I hire?

Equipment hire

What is included in the clothing rental and how can I add this to my booking? Where and when will I receive this?

Clothing rental

Should I upgrade my lift pass now or in resort? What should I do if I lose my lift pass?

Lift pass

I have already paid for my clothing rental, why am I being asked for a card authorisation?

Booking options

Is a EHIC (European Health Insurance Card) still valid?

EHIC European Health Insurance and GHIC Global Health Insurance

Why choose NUCO Insurance?

Who is the provider of the NUCO travel insurance?

NUCO Travel x Endsleigh insurance

What is the difference between the standard and superior policies

Standard or Superior cover

Your insurance policy number

Insurance cooling off period

Where can I find copies of NUCOs insurance policy

Our insurance documentation

The cover period

What is the wintersports premium and do I have it?

Wintersports premium

What are the benefits of the excess waiver?

Excess waiver upgrade

How to add, amend  or remove insurance from your booking

Adding, amending and removing insurance

Activity pack upgrade

Are my personal electrical items (laptop, phone, GoPro etc) covered on the NUCO Insurance policies?

Insurance and electrical items

I am taking part in some ski/snowboarding events on my trip, do I need to add on an insurance activity pack or is this covered as standard?

Taking part in racing or sports events during your trip.

How do I make a complaint about my insurance?

Complaints about our insurance

Travel Insurance

Frequently asked questions about coach travel, including in relation to COVID-19.

Coach travel

I'm making my own way to resort, what shall I do when I arrive and where can I collect my accommodation key and lift pass?

Own transport

Can I drive to resort? How long will this take?

Driving to resort

Can I change my coach pick up and drop off location?

I'm booking my own flights and have selected own transport, can I book onto a NUCO transfer?

Can I book a NUCO transfer if I have selected own transport?

I have selected NUCO transfers, what time should I book my flight for?

Transport

When will my accommodation be available and what facilities will there be?

Accommodation facilities

How do room allocations work?

Can I change my room allocation?

How to allocate in to a room with friends

Rooming allocations

Do I have to pay a damage deposit, what is this for and do I get this back?

What is a damage deposit?

Accommodation

How many keys will be provided per apartment and what happens if a key is lost?

Accommodation keys

Resort Support

In resort 

Claiming a damage deposit refund

Overpaid on your booking, received a discount or have a damage deposit to claim back? How to claim this.

How to claim your refund and/or any money due to you back?

Your damage deposit has been returned but believe to have an unjust charge. How to contest this charge.