Customer Support

NUCO Travel

Rebecca Dodson

NUCO Holidays

Booking season 2024-25

I haven't received my booking confirmation.

How do I contact NUCO?

Booking accommodation but the apartment you want says request to book?

What does 'Request to Book' mean?

What is included in the deals?

Are there any other costs that are not included in my booking?

What does the price include?

Is there an under occupancy supplement?

Balance payment

When will I receive my holiday vouchers?

Yes, yes you can! New for season 2023/24...Flight bookings are back!

Can I book flights with NUCO?

Are my flights ATOL protected?

How do I add baggage to my flight booking?

Wondering if we offer student discount - look no further!

Do you offer discounts for students?

Booking and Pricing

Is a EHIC (European Health Insurance Card) still valid?

EHIC European Health Insurance and GHIC Global Health Insurance

Travel Insurance

Resort Support

Should I hire this through NUCO? Which hire shops do you use and what level should I hire?

Equipment hire

Should I upgrade my lift pass now or in resort? What should I do if I lose my lift pass?

Lift pass

I'm making my own way to resort, what shall I do when I arrive and where can I collect my accommodation key and lift pass?

Arriving in resort

How many keys will be provided per apartment and what happens if a key is lost?

Accommodation Keys

Will there be a rep on our transfer or in resort?

Will there be a NUCO Travel representative on our transfer or in resort?

Can I drive to resort? How long will this take?

Driving to resort

In resort

@nucotravel Experts in Party and Snow

@wearenuco The Student Snow Team

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.